Return Policy

We will accept returned items if they are unused. There is no charge for restocking, handling, etc., but the return postage is to be paid by you. All returns must be made within 7 days of receiving the shipment.
Please ship your return merchandise, with the requested information completed on the back of your packing slip, to the following address via registered mail:
Vitalex Company s.r.o.
Zahradnickova 1220/20a
Praha 5
15000, Czech Republic
Depending on the method you use to return the item(s) to us, it can take up to 7-21 days for us to receive your parcel. If you placed your order with a credit card, the credit should be applied to your account, and should appear on your statement, within one billing cycle from the time we process your return.
To check on the status of your return, email us at support@czech-art-supplies.com with your order number, name, address and details on the item(s) you returned.

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